What is the solution's availability (SLA)?

Minimum 99.95% SLA, guaranteed by Microsoft Azure.

The availability of the provided software depends on the availability of the Microsoft Azure resources used in combination with the software.

Such Microsoft Azure resources: App Service, SQL Database, Active Directory B2C, Azure Maps, Storage Account. Microsoft Azure's service level (SLA) agreements can be found at

https://azure.microsoft.com/en-us/support/legal/sla/.

Practically, the most critical application resources are the SLASCONE API and the SLASCONE database.

• SLASCONE API (Azure App Service): 99.95% SLA. However, this service runs on minimum two independent instances.
  • https://azure.microsoft.com/en-us/support/legal/sla/app-service/v1_5/
• Database (Azure SQL Database): 99.99%
  • https://azure.microsoft.com/en-us/support/legal/sla/azure-sql-database/v1_6/